Love's Travel Stops & Country Stores HR Service Representative (Bilingual) in Oklahoma City, Oklahoma
Req ID: 110144
BASIC PURPOSE : The primary purpose of this position is to provide excellent customer service for applicants, managers and other departments in regards to the HR systems. This includes documenting and escalating issues as necessary dependent on the severity and complexity. Representatives are instrumental in providing a consistent customer service experience.
Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments.
Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records.
Work with necessary team members on training and process improvement recommendations
Other duties assigned as needed EDUCATION AND EXPERIENCE:
HS Diploma or equivalent required
Some college a plus
2-3 years call center and customer service experience preferred SKILLS AND PHYSICAL DEMANDS :
Must be proficient in computer skills, Microsoft Office
Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail.
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping.
Occasional lifting up to 25 pounds.
Manual dexterity sufficient to operate a computer keyboard and calculator.
Requires normal range of hearing and vision.
Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled