Love's Travel Stops & Country Stores Credit Administrator in Oklahoma City, Oklahoma
Req ID: 113549
BASIC PURPOSE : Processes vendor credit applications for the Love’s family of companies. Provides administrative, setup and customer support for Love’s Retail credit programs (Direct Bill, Love’s Express, Tire Care Express).
Oversee the vendor application process, including but not limited to: completing and submitting credit applications, providing standard terms and open account documents, updating a comprehensive tracking log and dealing with any escalations or issues that may arise.
Responsible for keeping all vendor credit documents accurate and up to date.
Assists department personnel with customer setups in SAP/internal systems.
Member of Retail Credit Support Team that provides primary customer support for incoming credit/account issues and related communications (Mon – Fri / 8am - 5pm).
Timely address customer and vendor issues, questions and complaints; frequently requiring problem solving analysis of situations to determine best solution.
Operates office equipment including computers, printers and phone software as necessary.
Proficient in Microsoft Office (Word, Excel) and ability to quickly learn additional system/software programs (SAP, Maddenco, Payconnexion, etc.).
Promotes services and provides a level of support that creates a positive customer experience.
EDUCATION AND EXPERIENCE:
HS Diploma or equivalent required
Some college a plus
Customer Service/Collection/Billing experience helpful.
Microsoft office products (primarily Word and Excel)
SAP or other ERP experience a plus
SKILLS AND PHYSICAL DEMANDS:
Excellent customer service and communication skills (verbal and written)
Knowledge of Billing and Collections procedures
Ability to Prioritize and Multitask
Attention to detail and accuracy
Team Player who takes ownership of personal duties as well as contribute to team goals
Good Listening skills
Ability to manage conflict
Typical Physical Demands:
Requires prolonged sitting, some bending and stooping.
Manual dexterity sufficient to operate a computer keyboard.
Requires normal range of hearing and vision.
Job Function(s): Accounting and Finance; Collections
Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”