Love's Travel Stops & Country Stores Collections Representative in Oklahoma City, Oklahoma

Req ID: 110427

BASIC PURPOSE : The collector is responsible for monitoring customer payment activity and contacting the customer for payment resolution.

MAJOR RESPONSIBILITIES:

  • Works with customers to resolve past due balances, primarily via telephone.

  • Research and resolve customer disputes.

  • Assist with client liquidations.

  • Assist Accounts Representatives with verification of account balances as needed.

  • Investigate returned payments.

  • Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

  • Education:

  • HS Diploma or equivalent required

  • Experience:

  • 1-3 years commercial collection experience preferred. Customer service or call center experience helpful.

SKILLS AND PHYSICAL DEMANDS:

  • Skills: (examples below)

  • Ability to make 50+ collection calls per day.

  • Ability to reprioritize throughout the day as demands change.

  • Excellent phone skills.

  • Excellent dispute resolution and problem solving skills.

  • Knowledge of Microsoft Office

  • Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping.

  • Occasional lifting up to 25 pounds.

Love's Family of Companies encourages growth within the Company and the development of it's employees. Please make sure you have supervisor or manager approval prior to applying for a different position within the Company. If you have any questions, please contact your recruiter.

EOE-Protected Veterans/Disability